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Frequently asked questions

Your satisfaction is important to us

Do you have a question about a product or your order? We are here for you. Just contact our customer service and we'll be happy to help. Please use the contact form for this. You can also reach us during our business hours under the phone number +49 4192 8919083, visit directly in Bad Bramstedt or send an e-mail to info@big‑difference.com.
In order to shorten the response times to your request, you can contact the right person to contact you directly in case of a telephone call at +49 4192 8919083 or via contact form or by e-mail to info@big‑difference.com.

Order

We strive to keep the time between your order and delivery as tight as possible. Usually orders are placed within 1-2 business days in the shipping.
Your shopping cart will only be saved if you have opened a customer account and are logged in at the time of filling the shopping cart. If you have a customer account, you can also create wish lists. All items saved in a wish list will not be automatically deleted after a purchase, but remain in it until you actively delete them.
To cancel your order, please contact us immediately by phone during our business hours at +49 4192 8919083, by e-mail at info@big‑difference.com or via our contact form. If cancellation is still possible, you will receive an automatic confirmation of cancellation by e-mail.
If a cancellation was not initiated at your own request, it is likely to be a cancellation of items from your order, which can not be delivered due to a stock shortage. The purchase price for the non-deliverable items will be refunded immediately.

Shipping & delivery

If you have selected a traceable shipping method for your order, such as DHL (parcel), you will automatically receive a tracking number from our shipping department by e-mail. For small consignments via the German Post (goods post, large letter, etc.) is unfortunately no tracking.
Please select in the order process the pickup in Bad Bramstedt. You will find us in northern Germany directly next the Autobahn A7 freeway at the address Am Hasselt 20c, 24576 Bad Bramstedt. We recommend to make an appointment with us, in order to be able to serve you optimally on site and to avoid unnecessary waiting times for the compilation of your order in the warehouse. You can already pay for your order in the checkout process. But it is also possible to pay the bill directly on the spot by cash or with a debit or credit card.

Return & refund

You can send back your ordered items according to our general terms and conditions and cancellation policy. We especially recommend to choose an insured parcel delivery when returning higher priced items.
You can only return your ordered articles within the scope of our general terms and conditions and cancellation policy if you pay the order via PayPal and request a refund for returns in compliance with the PayPal terms of use.

Kostenlose Retouren mit PayPal
The article was bought directly from us: Please contact us directly via our contact form and let us know if possible a detailed description of the fault. We will then inform you separately about the further course of events.

The article was bought from a specialist dealer: Please contact your specialist dealer, who will accept and check the complaint first. If the retailer can not solve the problem himself, he will contact us and together we will look for a customer-oriented solution.
Usually, the return will be checked upon receipt within 5 working days. The purchase amount will then be refunded immediately in the same payment method used to place the order.

Our location in Germany